We hope you find this website both useful and informative.
We welcome any comments or suggestions about this site, or how it can be improved.
A BIG WELCOME TO:
Our Executive Manager David Clark and also our General Manager Katie Drew who both join the staff of Mendip Vale Medical Practice this month.
Flu vaccination sessions
Saturday 7 November is the date for the second of our flu vaccination sessions, to be held at Pudding Pie Lane surgery between 8.30am and midday. If you have received a letter inviting you to attend please do come along. The atmosphere is very informal and friendly with, if true to form, very short waiting times. Please wear suitable clothing as the vaccinations will take place in the waiting room, in public view.
The Partners are delighted to announce that Wrington Vale Medical Practice has merged with neighbouring Yeo Vale Medical Practice (Yatton and Congresbury surgeries) to form Mendip Vale Medical Practice. For more information about this important development, click here.
Wrington Vale Medical Practice achieves GOOD rating from Care Quality Commission (CQC)
The Practice achieved an overall GOOD rating following the CQC inspection earlier this year, with some areas of our care rated as OUTSTANDING by CQC as summarised below :
A full copy of the inspection report is available from the CQC website www.cqc.org.uk
Our Summer newsletter is available by clicking here.
Thanks to everyone who recently completed one of our Friends and Family questionnaires either from this website or whilst at the surgery. We have been overwhelmed by the many positive comments - thank you. There have also been observations about how we could perhaps give consideration to changes - these will be looked into further. We hope that you will continue to use this facility to help us know what we do right and what we need to look into more carefully. Thank you all.
One of the concerns which has been raised is why receptionist routinely ask patients for the reason they need to be seen. This will help the receptionist a) ensure you are seen urgently if it is deemed necessary - eg if you have chest pain, or b) seen by the correct team member if requesting a nurse appointment - eg coil fits are all done by one nurse. Please rest assured all staff are governed by the same rules with respect to confidentiality as are the clinicians - this is merely to ensure we provide you with the best possible appointment.
Online appointments - ARE ON THE INCREASE
Patients registered for Online Patient Access will shortly be able to book some of the Open Access slots on line. These appointments will be under the session holder Mr Open Access, however when you present you can ask if it is possible to be seen by a specific doctor. Doctors normally limit the number of patients who request to be seen by them specifically to 5 per Open Access session however this is not a hard and fast ruling if it is felt you need to see a particular doctor for continuity of care or about an ongoing concern you may have.
It is important to note that this service is only available to patients aged 16years and over and due to confidentiality considerations we have needed to change our policy with regards parents / guardians having access to youngsters records on their behalf. However with respect to prescriptions exceptions can be made in some extreme circumstances - if you feel this is the case please speak to the senior dispenser. Many thanks.
To register - the quickest and easiest way is to call at the surgery and ask for a your individual registration details which will give you all the information you need. When you do this you will need to show the member of staff some form of identification please. If you choose to register initially via our website you will still need to call in to the surgery to produce PHOTO ID and collect your personal registration details before being able to utilise the facility.
Practice Statement of Intent - please click here to read all about this.
Please click here for contact list of Volunteer drivers.
Repeat Prescriptions - Online Requests - the simple method for those of you who have access to the internet
If you are interested in registering please ask the receptionist/dispenser to print off your EMIS Access details, by entering these via the PatientAccess tab on this page you will asked some security questions and will then be given your own ID number which together with your password you can use for ordering repeat medications and booking appointments to see the doctor. You will though need to show some form of ID please. Please allow 24 hours for your initial registration to become live.
If you experience difficulties with this, members of the reception or dispensing staff will be happy to help you.
Please note we have phased out our email facility to order prescriptions in favour of the EMIS Access method which is far more secure.
Remember you can also request your Repeat Prescription by Fax to: 01934 854751 or even better, simply hand back the counterfoil, with repeat items ticked, to the dispenser as you collect your prescription - it will then be ready for collection in a month's time - what could be easier!
Please note that we cannot accept verbal requests by phone.
Due to work pressures we have had to increase the time needed to prepare your medications for collection. 72 hours are now required after which time you medications will be ready for collection.
We also welcome Fiona Fisher who will be seeing Mums to be as our new midwife.
From November 2013 NHS England will be utilising patient data from GP practices for the new care.data service.
The aim of care.data is to improve healthcare by increasing the availability of timely and accurate data to allow services to be better designed for patients. Patient data will be combined with information from other care settings such as hospitals with the intention of improving healthcare overall and to aid research. Click here for further details.
|The NHS - changes, pressures....|
..and what it means for patients. There is a lot going on in the NHS, especially in England. You may have heard or read about some of the changes and pressures the service is facing.
We want to make sure you have the full story and know how to have your say.
This guide pulls together key information, provides links to other useful sites, and explains what the British Medical Association, representing UK doctors and medical students, think about it all.
Read More about what is happening in the NHS.
|New website for Mobile Phones and Tablets|
We now have a mobile version of our Practice website.
If you use a smart phone such as an Apple iPhone, Google Android or Blackberry, or a Tablet computer you will probably be directed to the mobile version first.
If you still wish to see the desktop version of the Wrington Vale Medical Practice website there is a link at the foot of each mobile website page.
|On-line Appointment Booking and Repeat Prescriptions|
Whether you are at home or work you can quickly log on to view, book and cancel appointments and order repeat prescriptions via the internet. Available 24 hours a day, it's especially useful when the practice is closed or telephone lines are busy.
Ask one of the reception or dispensing staff to print off your EMIS Access details so that you can register to become one of the growing number of patients who use this service. Please note you will need to show some ID at this time.
|Patient Reference Group|
Did you know we have a Patient Reference Group?
The purpose of the Wrington Vale Medical Practice PRG is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.
Click here for further information.
|Surgery Opening Hours|
|Monday||8.00am - 6.30pm|
|Tuesday||6.30am - 6.30pm||Extended|
|Wednesday||8.00am - 6.30pm|
|Thursday||8.00am - 6.30pm|
|Friday||8.00am - 6.30pm|
|Dispensary Opening Hours|
|Monday to Friday||8.30am - 6.30pm|
Open Access: Ring 01934 852906 between 8am and 11.45am.The Surgery is closed for training from 1.30pm on the 3rd Wednesday monthly. Duty doctor available for emergencies.
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|Book an Appointment|
|Request a Prescription|
|Patient Participation Group|
|Practice Area||Larger Map|
|Other NHS Websites|
|QOF Practice Results|